Refund Policy
Last updated: 17 March 2026
Digital Asset Lab issues refunds where there is a clear service failure, technical error, or genuine inconvenience caused on our end. We do not offer open-ended satisfaction-based refunds. Every product is accurately described, and all sales are considered final once the download has been accessed.
When we will refund
- A technical fault on our platform prevented you from accessing or downloading your purchase
- You were charged more than once for the same order due to a payment processing error
- The product delivered was materially different from what was described on the product page
- A technical issue with the files cannot be resolved by our support team within a reasonable timeframe
- An error on our end resulted in an incorrect or failed order
All refund requests are reviewed individually. We reserve the right to request supporting information to verify the issue before processing any refund.
When we will not refund
- Change of mind after purchase or after download has been initiated
- Inability to use editing software — our products work with widely available tools clearly stated on the product page
- Partial use of a bundle followed by a claim of dissatisfaction
- Evidence that files have been redistributed, shared, or resold
- Repeated refund requests that indicate policy abuse
How to request a refund
- 1. Contact support — email support@digitalassetlab.in or use our contact form
- 2. Provide order details — your order number, the email used for purchase, and a clear description of the issue
- 3. Review & decision — we respond within 24–48 hours with a decision and next steps
- 4. Refund processed — approved refunds are returned to your original payment method within 5–7 business days
After a refund is issued
- Your licence to use the purchased products is immediately revoked
- All downloaded files must be deleted from your devices
- Any commercial use of content created using the products must cease
- Access to future updates for the refunded product will not be available
Before you request a refund
Many issues can be resolved quickly without a refund:
- Technical support — contact our support team; we will do our best to resolve any issue with your files or download
- Bundle exchange — if you purchased the wrong product, contact us within 48 hours and we will arrange an exchange where possible
We take every concern seriously. If something went wrong on our end, we will make it right — promptly and without friction.